Facility

Memorial Pet Services is conveniently located just outside of west Madison, on the outer edge of Middleton. Our center and our staff are friendly, warm, and welcoming. When you walk in our doors, we want you to know that you are cared for and understood, and that you and your beloved pet are treated with respect and dignity.  You will feel a sense of peace as you can see that our Memorial Center and staff is truly here for you and your family!

It can be hard to explain what makes us different from others, but we pride ourselves in having "your experience" as one you did not know existed in today's world, especially for fury family members.

Veterinary Comments of Memorial Pet Services

Memorial Pet Service is one of my most favorite places to work through as a practice manager of a busy Madison veterinary clinic. Every single member of their staff, from the Customer Service Representatives to the folks who work in the crematory…to the drivers to the owner, Mark, are wonderful. I feel I can confidently refer clients to them if they have questions or want to order specialty memorial products for their pets, as I know they will treat them like I would treat them – with dignity and respect. They are extremely professional and gentle. We here at SFVC consider them part of our professional family. I fully trust their care, and to speak on my behalf, as well as Dr. Jesse Sondel’s, I can’t say enough how grateful I am to know they’re here! (Jen Hanna, Practice Manager at Sondel Family Veterinary Clinic)

Memorial Pet Services has been nothing but exceptional to work with. All of the staff is very kind and understanding. They go above and beyond to help us in our time of need. We had special circumstances with a pet and owner being laid to rest together and Memorial as a team did a wonderful job helping us make this happen in a timely manner. Their kindness and compassion is second to none in this business. We recommend their services to everyone in the clinic during their time of need. We trust Memorial and they do such an exceptional job that we use their services for our personal pets. Thank you Memorial Pet Services for setting the bar high and offering top notch care for our fur kids and fur patients! (Shanna Larson, Manager at Animart Pet, Clinic)

What does "Private" cremation mean

As there are currently no state regulations for pet cremation, it is very important that you not only understand your options, but also how the crematory you choose will be handling your pet and their aftercare.  What one crematory calls something may be completely different at another crematory so please see our cremation definitions under “Services/Cremation Options”.

As a Pet Loss Professional Alliance (PLPA) member, we are working very hard to educate veterinarians, as well as the public to ask the right questions. The term Private Cremation is unfortunately misused by many businesses in the profession.  Most pet crematories offer a "return of cremains", but what that does not tell you is if your pet is being cremated alone or with other pets.  We believe every Private Cremation should be performed by placing only one pet in the crematory.  Once that cremation is completed, the cremains are thoroughly removed. Other cremation methods including more than one pet at a time should never be referred to as a Private or Individual Cremation; but rather as a partitioned, segregated or communal cremation.  Prior to saying “yes” to return of cremains, ask for a clear definition of each of the options that are available to you.  Here are a few other questions you may want to ask your veterinarian and/or crematory.

  • How do you keep track of each pet's cremains?
  • How and when will my pet's body be picked up?
  • Do you offer a witnessed cremation or a visitation?
  • Can we witness any part of the cremation process should we choose to be present during their cremation?
  • What items can be cremated with my pet?
  • How do you guarantee the cremains I receive will be those of my pet, and only my pet?
  • Do you guarantee that if I choose to not have my pet's remains returned, the same care and accountability of my pet will be maintained?  If yes, how?
  • How and when will my pet’s remains be returned to me?
  • If I choose a Group Cremation, what will happen to my pet’s remains?

These final decisions are yours.  There are no “right” or “wrong” answers, but there are choices to be made.  Your pet gave you unconditional love during their time with you.  Please take time for them to ensure that they are treated with the dignity and respect they so deserve.