Dear Susan, Mark, and the rest of your staff,
I wanted to thank you for today's service and care of my dog Jack. His passing this past Monday night was very sudden and scary for him and for me. The jarring memories I have of that night were of him in pain and sadness laying on a stretcher at the emergency vet hospital, and my having to make a heart wrenching decision. Being able to have time with him in your viewing room today allowed me to experience some much better final memories of him, seeing him calm and at rest in a comfortable surrounding. Obviously my hurt is deep, but I'm glad that you allowed me to be with him until the final moments to see him off. Thank you Mark for kindly encouraging me to pet Jack one last time. All of you were very nice, and I certainly felt your sincere understanding of my loss. I wish you the best as you continue to bring closure and peace to more pet owners.
With warm regards, Robert Birnschein