In early March, I lost my Tittle, a ferret who stole my heart the moment he came in to see me with his left eye proptosed. I took him over to VES East and contacted Memorial Pet Services the following business day. The client care representative sincerely offered her sympathies for my loss, and she was absolutely accommodating when I requested a clay paw print, even offering a lock of fur. When Tittle was returned to me, I was touched to find Memorial Pet Services' staff had gone above and beyond, making a clay impression of both of Tittle's tiny front paws. A short time after that, I was amazed to find the staff sent a bereavement card. This simple gesture meant more to me than anything else. Although I deal with others' loss several times a week, being on the other side of the table gave me the chance to see firsthand what separates Memorial Pet Services from other providers. Now, when counseling owners who are facing a loss, I can speak to them as someone who has experienced Memorial Pet Services' graciousness and kindness during a time of loss. I cannot begin to recommend Memorial Pet Services highly enough - when dealing with the loss of a furry family member, they are acutely aware of the human-animal bond, making a difficult time a little bit easier.